Roadrunner offers feature-rich email service to its customers. However, things can go awry if you find the Roadrunner email not working. You may not be able to access the email on your PC or mobile. This issue usually occurs because of a bad internet connection or incorrect login credentials. In other instances, Roadrunner email may become inaccessible if you are accidentally logged out of your RR account or the TWC servers are experiencing an outage. Here are some effective fixes to use for this Roadrunner email issue.
Solutions for Roadrunner Email Not Working
The resolutions here will help you fix Roadrunner email issues on your mobile and PC. You will also find the fix for when RR email does not work with the Outlook email client.
- Check your network and the server.
The first step is to ensure that your PC or mobile is connected to a stable network. If the network bandwidth is inadequate, Roadrunner email issues will arise.
After that, check the status of the Roadrunner or Spectrum server. If the servers are having a downtime, you will find Roadrunner email not working on iPhone and PC. Check for regular server updates, and log in to your RR account when the servers become functional.
- Check the server settings.
Usually, the Roadrunner email does not work if you’ve misconfigured the server settings. This usually happens while configuring the email account on an iPhone.
So, navigate to the ‘Email Server Settings’ section on your iPhone and check whether the POP and IMAP settings are as follows:
- The incoming or IMAP server address is mail.twc.com.
- The outgoing server address is mail.twc.com.
- 993 should be the incoming port number, while 587 should be the outgoing port number.
- TLS or SSL should be the security type.
- The insecure port number is 143.
- POP or incoming server address is pop-server.dc.rr.com.
- The SMTP server address for POP is smtp.roadrunner.com.
- 110 is the incoming port, while 25 is the outgoing port number.
- STARTTLS is the security type.
- 587 is the insecure port number.
- Setup your Roadrunner account on Outlook again
If you find your Roadrunner email not working on Outlook, reconfiguring your RR profile can help.
- In Outlook, tap ‘File’ and choose ‘Account Settings.’
- From here, choose ‘Manage profiles’ followed by ‘Show profiles.’
- Now, click ‘Roadrunner account.’
- Right-tap on your account and tap the ‘Remove’ option.
- After that, configure your account again.
- Reset your Roadrunner email password.
Sometimes you may forget the password of your Roadrunner account. So you can reset the password to access your email account again.
- On the login page of the Roadrunner email, tap the ‘Forgot password’ button.
- Confirm your identity via your email ID and tap ‘Continue.’
- Input the correct response with a security question on your screen and reset your password.
- Open Outlook in Safe mode
Those who have configured Roadrunner account with Outlook can also use the application in Safe mode. Sometimes, security programs and add-ons conflict and result in Roadrunner email not working with Outlook.
Open Outlook in Safe mode with these steps.
- Press Windows and R keys simultaneously on your keyboard.
- You will see the Run box opening.
- On this box, type ‘outlook.exe/safe.’
- Press Enter.
- Outlook will open in Safe mode.
- You can now access your Roadrunner email.
- Check the size of the email attachments.
Sometimes, issues in sending emails to the Roadrunner account arise because of large-sized attachments. If you are sending such huge attachments, you’ll be unable to send them. So, compress them and then send them.
Summing up
The resolutions mentioned above will help you fix Roadrunner’s working on different devices. Use a fix that addresses your problem suitably to get Roadrunner working again. Contact email technical help if you are still unable to access your Roadrunner email account.
